Logistics service provider Hazgo specializes in the logistics of dangerous goods and pharmaceutical shipments. To ensure security, efficiency, and quality of their checks, they replaced paper checklists by Nallian’s Check-it. The application digitalises their entire flow, from completing checklists to sending reports and updates, which allows them to save hours on administration, facilitate invoicing, and offer their customers better visibility and service.

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How it works

DG checks, pharma checks, vehicle inspections, ... all checklists are completed digitally on a mobile device. 

What the Operations Director says | "A flexible system"

Greg Moriau: "We started using Check-it to offer our customers a better service and reduce the enormous administrative workload related to paper-based checks. One of the reasons we selected Nallian's Check-it is the flexibility of the system. You can easily configure it to the specific requirements of your organization and customers. This allows us to use one single application for a wide range of checks, such as DG, pharma, dry ice, but also for the inspection of our pool of vehicles. Because we work for various customers, we often get the request to include customer-specific elements in their checks. In Check-it we can easily configure checklists and reports for the different customers we serve." 

What the Account Manager says | "Less admin, better visibility and insights"

Less administration, more visibility

"Previously, I spent many hours per week scanning paperwork and sending emails. Customers would receive documents in an unstructured way. Now they automatically receive notifications with status information and reports per shipment. They can also consult their shipment status on the platform."

Less questions, proof of execution

"We get less questions from our customers because they have visibility on the status of their shipments. We also add pictures, so we have no  disputes regarding damage, labels, etc." 

Actions are registered in real-time, which gives all stakeholders a clear overview of what has been done, the status and what remains to be done. 

Insights and reporting

"Actions are registered in real-time with timestamps, which gives us a clear view of what has been checked, its status and what remains to be done. This way we can ensure the continuity of the flow. We can analyze typical hurdles in the process and train staff accordingly. We also have better insights in our performance, which learns us where we are growing and indicates trends in our operations."

Faster and complete invoicing

"Instead of spending hours compiling reports, we can now easily pull an overview of what was done for which customer. This improves and speeds up our invoicing process."

"Because we automatically add pictures, we no longer have customer disputes regarding damage, labels, etc." 

What the Business Development Manager Pharma says | "Helps maintain product quality" 

"Check-it helps us avoid errors and maintain product quality and compliance in our daily pharmaceutical packaging activities for the BRUcargo community."

TVP Logistics specializes in air cargo, secured TAPA, GDP and pharma transport. In this high-value, highly regulated environment, correct and efficient checks on trailers, goods and paperwork are crucial to ensure quality and compliance. That’s why TVP Logistics replaced their paper checklists with a digital flow using Check-it. The application facilitates to capture data and pictures directly on a mobile device, communicate easily with stakeholders and give real-time status visibility. This approach offers TVP’s customers unparalleled levels of quality, transparency and reliability.

How it works

Back-office staff, warehouse operators and drivers no longer need to carry pen and paper but complete digital checklists on their mobile device. Whether they need to prepare and validate paperwork, inspect a trailer or (un)load a vehicle, each user is automatically presented with the correct actions and questions to ensure the transport is prepared in line with GDP or TAPA regulations.

The power of pictures

With the mobile app, users can easily include pictures, for example, to provide evidence of the condition of a trailer, temperature, damages on goods, etc. These are automatically attached to the correct object, which provides visual proof of condition or status and avoids customer disputes. Reports and updates are automatically shared with the relevant stakeholders.

Jean Verheyen, CEO of Nallian, adds: “Check-it is a flexible solution that digitalizes any kind of checklist. We are working with ground handlers, freight forwarders and trucking companies across the globe, and we are proud to support TVP Logistics with a digital way of working that allows them to deliver stellar service."

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How it works

No more paper-based checklists for dnata at BRUcargo. The ground handling agent uses the Check-it mobile and web app to run checks on pharma, damages, and dangerous goods. The digital approach  avoids back and forth mailing with customers and other stakeholders, maximizes quality and compliance, and operational staff appreciates the ease of execution. Kristel de Bruyn (Business Information Manager), Johan Rosiers (Business Unit Manager), and Gilles Raes (Duty Manager) explain how the solution is used. 

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How it works

The documentary and warehouse parts of the check can be executed in parallel by different people

You moved from a paper-based to a digital process. Did this impact your process? 

Johan Rosiers: "In the past, one officer did both the warehouse and documentary checks. He needed to walk up and down between the office and warehouse a lot, which was time-consuming and generated unnecessary risks. Today we can assign the documentary and warehouse parts of a check to different persons, who can even complete them in parallel. This is much more efficient. Captured information about a shipment is automatically grouped and visible in the app.”

What other benefits do you see?

Kristel De Bruyn: "We now provide more evidence that we’re officially required because it’s so easy. For example, we add pictures of the temperature logger. Providing such evidence avoids discussions with customers and other parties involved in the process. This saves us all time and improves our customer relationship. 

Information that is captured is automatically mapped against the correct template. It allows us to instantly send a neat report and status update to our customers. All data is available in the web app, which makes it easier for us to look up information if needed. 

Scanning a barcode (or entering the shipment reference number) will present the related checklist to be completed. 

How is your operational staff working with the system? 

Johan Rosiers, Business Unit Manager - Office: "Our staff can use the mobile app on one of the company's mobile devices or they can download the app from the App Store of Google Play Store on their own mobile device. According to their user profile, they are presented the relevant checklists and are guided throughout the process. We no longer have the risk of using an outdated version of a checklist, having missing answers or unreadable comments. And they clearly prefer using digital tools over paperwork."

Says Gilles Raes, Duty Manager: "I think this system is so much better than the paper checklists we used before. I like that I don't need to carry around a pen and paper. I just use my mobile phone instead. You can call me lazy, but I enjoy it that the system tells me what to do, it's hard to make a mistake. Also, my handwriting is terrible, so I presume my colleagues are happy they no longer need to decipher my handwriting."

Digitized checklists have become a standard at Swissport Cargo Services. From increasing process execution quality, over reducing administration to eliminating costs of corrective actions  – they have introduced numerous benefits to both Swissport and its customers.

All cargo that enters the warehouses of Swissport Cargo Services at Brussels Airport’s cargo hub is being checked. Depending on the type of cargo, specific checks are being executed: pharma acceptance, dangerous goods, perishables, … Every unit is also checked on damages. These checks used to be run on paper, which led to heavy administration and other inefficiencies. Since 2015 all checks are run digitally using Nallian's Check-it mobile and web app. The application is also used for a number of internal processes such as safety checks of the buildings or ramp checks.

How do you use the application and platform?

"In the web platform we set-up the checklists according to our process. By scanning an AWB barcode or manually entering a reference number , operators are presented with the relevant checklists. Via the mobile application that runs on tablets, handling staff complete the checklist: these can include YES/NO questions, open text questions, specific tasks such as taking a picture, ... Every check is linked with a time stamp and geolocation. All info is then automatically converted to the customer’s template. In case of non-acceptance, real-time alerts are released to the customers to notfify them on the issue and its cause. In the web portal we keep the overview of all actions, shipments and their status."​

Which benefits did you achieve from digitizing your check/task lists?

​Switching from a paper-based to a digital process generated a number of advantages.

Efficiency

"Our paper-based checking process was heavy on admin: it involved a lot of data duplication, scanning, making copies, emailing, … With Check-it we have an all-in-one solution: the completed checklist is automatically converted to the airline’s template, real-time alerts are sent automatically to notify customers  (e.g. the reasons why cargo is not accepted), pictures are taken on the mobile device and attached automatically to the relevant file, ... When working paper-based, in case of non-acceptance of a shipment the process to log this and alert the customer would take on average 10 minutes. Today this happens in real-time. Knowing that we are handling on average 2000 export shipments a month of which 9% are refused, we are saving on average 33 hours per month on export only. 

Real-time, clear communication with stakeholders

Before, to inform a stakeholder on the status of his cargo a back-office operator would type a message -  in their own words, sometimes forgetting important information or using specific codes or abbreviations the receiver would not understand. This would lead to back and forth mailing or phoning, and hence delays. Today, using standardized templates that are automatically populated based on the exectued checklists, alerts are released-in real-time with messaging that is consistent, complete and comprehensible for all.

​Quality of execution

An issue with paper-based checklists is that manual markings are sometimes unreadable or not compliant with the customer’s standards (e.g. boxes not exactly ticked as required). This would lead to unacceptance by the airline and costly re-checks. Today all checks executed using the app are automatically converted to the airline’s template, with neat markings in the correct fields. Using Check-it we ensure compliance with the airline’s standards and avoid costly re-checks.

Saving more than 10h on reporting/month

“Every month, we pull various reports, on number of shipments handled, the number of refused shipments, etc. This used to be a very manual process with data being compiled in excel sheets, a process that easily took half an hour per day. This data was then consolidated at the end of the month. Today, all data is available in the platform in a click of a button, saving us more than 10 hours of reporting admin per month.”

Ease of execution

"Operators are only presented those checklist that are relevant to them. During execution additional info can be provided in case of specific checks, for example by showing a picture of the type of symbol that needs to be verified. This guided execution help avoid making errors."​

You also use the app for certain internal processes. Could you explain how? 

"For certain processes that need to be executed regularly, such as safety checks of the buildings, or ramp checks, we have built specific task/checklists. This allows us to capture and store this data efficiently and pull reports easily." 

What are your future plans with Check-it?

"All in all, using the application we have increased the overall quality of our service to our customers. We are now looking forward to the  integration of the application with the other applications in BRUcloud, the cargo cloud of Brussels Airport’s cargo community. Being able to easily share and re-use this data in other processes and apps, such as for example Slot Booking, will allow us to further streamline our processes and improve efficiency."