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CHI Aviation ensures secure handling and loading of air freight with digital checklists for ramp supervision

CHI Aviation ensures secure handling and loading of air freight with digital checklists for ramp supervision

CHI Aviation is committed to uphold the highest standards during handling and loading of air freight. Nallian’s digital checklist app Check-it empowers the ramp supervision team to ensure seamless and secure handling and loading of cargo.

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Key features & benefits

  • Verification of ULD’s

    CHI Aviation’s dedicated ramp supervision team operates around the clock utilizing eco-friendly electric vehicles to navigate the apron to monitor and ensure an error-free aircraft loading and unloading. Following a comprehensive digital arrival assessment of the aircraft and the ground handling crew, they verify the physical presence of ULDs. This process involves a digital crosscheck of ULD tags using Check-it.

  • Automatic escalation for faster response

    In cases where not all air freight pallets are in their designated positions or damaged, an automatic escalation report is promptly dispatched to the cargo handling agent. They then conduct a thorough examination of the air freight pallets, assessing their completeness, airworthiness, and conformity to specified contours. Any discrepancies identified during this assessment are addressed immediately, or escalated for prompt resolution. 

  • Pictures as proof of condition

    Pictures are captured from all angles of the ULDs, so customers can independently assess their condition through the Check-it customer access portal.

  • Time stamps for full transparency

    Every step within the ramp supervision process is documented with Timestamps that are accessible in real-time. This gives customers full transparency throughout the entire process.

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Digital DG checks and pharma checks at Hazgo

Hazgo increases efficiency, quality and compliance using digital checklists for dangerous goods and pharma shipments

Logistics service provider Hazgo increases efficiency, quality and compliance using digital checklists for dangerous goods, pharmaceuticals and more

Logistics service provider Hazgo specializes in the logistics of dangerous goods and pharmaceutical shipments. To ensure security, efficiency, and quality of their checks, they replaced paper checklists by Nallian’s Check-it. The application digitalises their entire flow, from completing checklists to sending reports and updates, which allows them to save hours on administration, facilitate invoicing, and offer their customers better visibility and service.

 

Key benefits

  • Real-time status visibility

    Ensures continuity of the flow for customers and internal stakeholders.

  • Ensuring quality & compliance

    With industry and customer regulations and requirements.

  • Proof of execution

    Easy sharing of status, pictures and reports. This reduces back and forth mailing and avoids discussions.

  • Usability and flexibility

    One tool for many checks. Checklists and reports are easily configured per customer. 

Used for inspection of

  • Pharma
  • Dangerous goods 
  • Vehicles
  • Dry Ice

How it works

  • Checklists are created in the web platform
  • Operators are presented the relevant checklists according to their user profile, e.g. warehouse vs. office
  • They identify shipments by scanning the barcode on the MAWB or entering the reference number and capture all information, also pictures, via the mobile app
  • Reports and notifications are autmatically sent to customers and stakeholders
  • All data is available in real-time in the mobile and web app 

"One of the reasons we selected Nallian's Check-it is the flexibility of the system. We use it for a wide range of checks, such as DG, pharma, dry ice, but also for the inspection of our pool of vehicles."

Greg Moriau - Operations Director

DG checks, pharma checks, vehicle inspections, ... all checklists are completed digitally on a mobile device. 

What the Operations Director says | "A flexible system"

Greg Moriau: "We started using Check-it to offer our customers a better service and reduce the enormous administrative workload related to paper-based checks. One of the reasons we selected Nallian's Check-it is the flexibility of the system. You can easily configure it to the specific requirements of your organization and customers. This allows us to use one single application for a wide range of checks, such as DG, pharma, dry ice, but also for the inspection of our pool of vehicles. Because we work for various customers, we often get the request to include customer-specific elements in their checks. In Check-it we can easily configure checklists and reports for the different customers we serve." 

"Previously, I spent many hours per week scanning paperwork and sending emails. Now customers automatically receive notifications with clear status information and reports." 

Peter Van Boxcel, Account Manager

What the Account Manager says | "Less admin, better visibility and insights"

Less administration, more visibility

"Previously, I spent many hours per week scanning paperwork and sending emails. Customers would receive documents in an unstructured way. Now they automatically receive notifications with status information and reports per shipment. They can also consult their shipment status on the platform."

Less questions, proof of execution

"We get less questions from our customers because they have visibility on the status of their shipments. We also add pictures, so we have no  disputes regarding damage, labels, etc." 

Actions are registered in real-time, which gives all stakeholders a clear overview of what has been done, the status and what remains to be done. 

Insights and reporting

"Actions are registered in real-time with timestamps, which gives us a clear view of what has been checked, its status and what remains to be done. This way we can ensure the continuity of the flow. We can analyze typical hurdles in the process and train staff accordingly. We also have better insights in our performance, which learns us where we are growing and indicates trends in our operations."

Faster and complete invoicing

"Instead of spending hours compiling reports, we can now easily pull an overview of what was done for which customer. This improves and speeds up our invoicing process."

"Check-it helps us maintain product quality and compliance in our daily packaging activities." 

Jeroen Van Kerckhoven , Business Development Manager Pharma

"Because we automatically add pictures, we no longer have customer disputes regarding damage, labels, etc." 

What the Business Development Manager Pharma says | "Helps maintain product quality" 

"Check-it helps us avoid errors and maintain product quality and compliance in our daily pharmaceutical packaging activities for the BRUcargo community."

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Digital GDP and TAPA transports with Check-it at TVP Logistics

TVP Logistics guarantees quality and compliance of pharma, GDP and TAPA transports using Nallian’s digital checklist app Check-it

TVP Logistics guarantees quality and compliance of pharma, GDP and TAPA transports using digital checklists

TVP Logistics specializes in air cargo, secured TAPA, GDP and pharma transport. In this high-value, highly regulated environment, correct and efficient checks on trailers, goods and paperwork are crucial to ensure quality and compliance. That’s why TVP Logistics replaced their paper checklists with a digital flow using Check-it. The application facilitates to capture data and pictures directly on a mobile device, communicate easily with stakeholders and give real-time status visibility. This approach offers TVP’s customers unparalleled levels of quality, transparency and reliability.

How it works

Back-office staff, warehouse operators and drivers no longer need to carry pen and paper but complete digital checklists on their mobile device. Whether they need to prepare and validate paperwork, inspect a trailer or (un)load a vehicle, each user is automatically presented with the correct actions and questions to ensure the transport is prepared in line with GDP or TAPA regulations.

The power of pictures

With the mobile app, users can easily include pictures, for example, to provide evidence of the condition of a trailer, temperature, damages on goods, etc. These are automatically attached to the correct object, which provides visual proof of condition or status and avoids customer disputes. Reports and updates are automatically shared with the relevant stakeholders.

Jean Verheyen, CEO of Nallian, adds: “Check-it is a flexible solution that digitalizes any kind of checklist. We are working with ground handlers, freight forwarders and trucking companies across the globe, and we are proud to support TVP Logistics with a digital way of working that allows them to deliver stellar service."

“At TVP Logistics, we continuously seek to optimize our processes using modern technology. Check-it helps us improve our service quality, transparency and reliability. The digital approach eliminates the risk of errors, facilitates communication, and we work more efficiently as we no longer have the hassle associated with paperwork. We are already using the digital checklists for our pharma shipments and will soon use them for other use cases.”

Nils Van Praet - General Manager TVP Logistics

Used for inspection of

  • GDP
  • Pharma
  • Truck inspection
  • Inspection of (un)loading

How it works

  • Checklists are created in the web platform
  • Truckers are presented the relevant checklists
  • They choose the right shipment and capture all information, also pictures, via the mobile app
  • Reports and notifications are automatically sent to customers and stakeholders
  • All data is available in real-time in the mobile and web app 

Key benefits

  • Real-time status visibility

    Ensures continuity of the flow for customers and internal stakeholders.

  • Ensuring quality & compliance

    With industry and customer regulations and requirements.

  • Proof of execution

    Easy sharing of status, pictures and reports. This reduces back and forth mailing and avoids discussions.

  • Usability and flexibility

    One tool for many checks. Checklists and reports are easily configured per customer. 

Want to explore Check-it could help your business? 

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dnata ensures optimal quality, security, and compliance with digital checklists using Check-it

dnata ensures optimal quality, security, and compliance with digital checklists using Check-it

No more paper-based checklists for dnata at BRUcargo. The ground handling agent uses the Check-it mobile and web app to run checks on pharma, damages, and dangerous goods. The digital approach  avoids back and forth mailing with customers and other stakeholders, maximizes quality and compliance, and operational staff appreciates the ease of execution. Kristel de Bruyn (Business Information Manager), Johan Rosiers (Business Unit Manager), and Gilles Raes (Duty Manager) explain how the solution is used. 

 

Key benefits

  • Efficiency gains

    Document and warehouse parts of a check can be completed by different people, if needed in parallel, which saves time (compared to a dedicated person going up and down between office and warehouse.)

  • Quality & compliance

    Clean reports are instantly shared with customers in the correct template.

  • No discussions

    Real-time sharing of pictures, notifications, and reports reduces back and forth mailing and avoids discussions with customers and other parties involved in the process. 

  • Staff acceptance

    Easy to use solution on (own) mobile device. Operators are guided through the process and presented with the correct version of checklists, avoiding errors.  

Used for inspection of

  • Pharma
  • Dangerous goods such as
    • Excepted quantities
    • Lithium
    • GMO
    • Magnetized
  •  Damages

How it works

  • Checklists are created in the web platform
  • Users identify shipments by scanning the barcode on the MAWB or entering the reference number
  • They are presented the relevant checklists based on their user profile, e.g. warehouse vs. office
  • Staff captures all information - including pictures - via the mobile app, on the company's mobile device or on their own mobile phone
  • Reports and notifications are generated and sent to customers and stakeholders automatically
  • All data is available in real-time in the mobile and web app 
The documentary and warehouse parts of the check can be executed in parallel by different people

You moved from a paper-based to a digital process. Did this impact your process? 

Johan Rosiers: "In the past, one officer did both the warehouse and documentary checks. He needed to walk up and down between the office and warehouse a lot, which was time-consuming and generated unnecessary risks. Today we can assign the documentary and warehouse parts of a check to different persons, who can even complete them in parallel. This is much more efficient. Captured information about a shipment is automatically grouped and visible in the app.”

What other benefits do you see?

Kristel De Bruyn: "We now provide more evidence that we’re officially required because it’s so easy. For example, we add pictures of the temperature logger. Providing such evidence avoids discussions with customers and other parties involved in the process. This saves us all time and improves our customer relationship

Information that is captured is automatically mapped against the correct template. It allows us to instantly send a neat report and status update to our customers. All data is available in the web app, which makes it easier for us to look up information if needed. 

Scanning a barcode (or entering the shipment reference number) will present the related checklist to be completed. 

"When registering the temperature of pharma shipments, we now also include a picture of the temperature logger. As a result, we have fewer disputes with customers or other stakeholders involved in the process."

Kristel De Bruyn - Business Information Manager

How is your operational staff working with the system? 

Johan Rosiers, Business Unit Manager - Office: "Our staff can use the mobile app on one of the company's mobile devices or they can download the app from the App Store of Google Play Store on their own mobile device. According to their user profile, they are presented the relevant checklists and are guided throughout the process. We no longer have the risk of using an outdated version of a checklist, having missing answers or unreadable comments. And they clearly prefer using digital tools over paperwork."

Says Gilles Raes, Duty Manager: "I think this system is so much better than the paper checklists we used before. I like that I don't need to carry around a pen and paper. I just use my mobile phone instead. You can call me lazy, but I enjoy it that the system tells me what to do, it's hard to make a mistake. Also, my handwriting is terrible, so I presume my colleagues are happy they no longer need to decipher my handwriting."

"I like that I don’t need to carry around a pen and paper. I just use my mobile phone instead. Also, my handwriting is terrible, so I presume my colleagues are happy they no longer need to decipher my handwriting.

Gilles Raes – Duty Manager

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Swissport delivers stellar service quality with digital checklists powered by Nallian's Check-it

Swissport delivers stellar service quality with digital checklists powered by Nallian's Check-it

Digitized checklists have become a standard at Swissport Cargo Services. From increasing process execution quality, over reducing administration to eliminating costs of corrective actions  – they have introduced numerous benefits to both Swissport and its customers.

The highlights

Key benefits

All cargo that enters the warehouses of Swissport Cargo Services at Brussels Airport’s cargo hub is being checked. Depending on the type of cargo, specific checks are being executed: pharma acceptance, dangerous goods, perishables, … Every unit is also checked on damages. These checks used to be run on paper, which led to heavy administration and other inefficiencies. Since 2015 all checks are run digitally using Nallian's Check-it mobile and web app. The application is also used for a number of internal processes such as safety checks of the buildings or ramp checks.

  • Efficiency gains: +30h / month saved

    Ease of execution with an all-in-one-application saves more than 30h/month

  • Better informed customers

    Real-time notifications and reports, sent automatically in the correct template, avoid back and forth mailing and calling

  • Less corrective actions

    Compliant execution & communication avoid costly re-checks

  • Easy reporting

    More than 10h/month is saved with readily available data

How do you use the application and platform?

"In the web platform we set-up the checklists according to our process. By scanning an AWB barcode or manually entering a reference number , operators are presented with the relevant checklists. Via the mobile application that runs on tablets, handling staff complete the checklist: these can include YES/NO questions, open text questions, specific tasks such as taking a picture, ... Every check is linked with a time stamp and geolocation. All info is then automatically converted to the customer’s template. In case of non-acceptance, real-time alerts are released to the customers to notfify them on the issue and its cause. In the web portal we keep the overview of all actions, shipments and their status."​

Which benefits did you achieve from digitizing your check/task lists?

​Switching from a paper-based to a digital process generated a number of advantages.

Efficiency

"Our paper-based checking process was heavy on admin: it involved a lot of data duplication, scanning, making copies, emailing, … With Check-it we have an all-in-one solution: the completed checklist is automatically converted to the airline’s template, real-time alerts are sent automatically to notify customers  (e.g. the reasons why cargo is not accepted), pictures are taken on the mobile device and attached automatically to the relevant file, ... When working paper-based, in case of non-acceptance of a shipment the process to log this and alert the customer would take on average 10 minutes. Today this happens in real-time. Knowing that we are handling on average 2000 export shipments a month of which 9% are refused, we are saving on average 33 hours per month on export only. 

"Working paper-based, the process to log a case of non-acceptance would take on average 10 minutes. Today this happens in real-time. This allowed to save on average 33 hours per month."

Real-time, clear communication with stakeholders

Before, to inform a stakeholder on the status of his cargo a back-office operator would type a message -  in their own words, sometimes forgetting important information or using specific codes or abbreviations the receiver would not understand. This would lead to back and forth mailing or phoning, and hence delays. Today, using standardized templates that are automatically populated based on the exectued checklists, alerts are released-in real-time with messaging that is consistent, complete and comprehensible for all.

Quality of execution

An issue with paper-based checklists is that manual markings are sometimes unreadable or not compliant with the customer’s standards (e.g. boxes not exactly ticked as required). This would lead to unacceptance by the airline and costly re-checks. Today all checks executed using the app are automatically converted to the airline’s template, with neat markings in the correct fields. Using Check-it we ensure compliance with the airline’s standards and avoid costly re-checks.

"Using Check-it we ensure compliance with the airlines' standards and avoid costly re-checks."

Saving more than 10h on reporting/month

“Every month, we pull various reports, on number of shipments handled, the number of refused shipments, etc. This used to be a very manual process with data being compiled in excel sheets, a process that easily took half an hour per day. This data was then consolidated at the end of the month. Today, all data is available in the platform in a click of a button, saving us more than 10 hours of reporting admin per month.”

Ease of execution

"Operators are only presented those checklist that are relevant to them. During execution additional info can be provided in case of specific checks, for example by showing a picture of the type of symbol that needs to be verified. This guided execution help avoid making errors."​

You also use the app for certain internal processes. Could you explain how? 

"For certain processes that need to be executed regularly, such as safety checks of the buildings, or ramp checks, we have built specific task/checklists. This allows us to capture and store this data efficiently and pull reports easily." 

What are your future plans with Check-it?

"All in all, using the application we have increased the overall quality of our service to our customers. We are now looking forward to the  integration of the application with the other applications in BRUcloud, the cargo cloud of Brussels Airport’s cargo community. Being able to easily share and re-use this data in other processes and apps, such as for example Slot Booking, will allow us to further streamline our processes and improve efficiency." 

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