Fines, penalties & customer disputes 

• What is the frequency and cost of errors (and associated re-checks)?
• How much do you spend on incorrect complaints you cannot counter because you have no visual proof or timestamps? 
• How often do you have unpleasant disputes with your customer and what is the risk of non-renewal of a contract because of harmed relationships?

Cost of managing non-compliance 

• How long does it take today to log a non-compliance (collecting information, taking and adding pictures, preparing emails, finding the correct email addresses, etc.) 
• How many non-compliance issues do you log per month? 

Reporting and data-accuracy

• How much time do you spend scanning checklists and sending emails to customers
• How much time do you spend on compiling reports by putting data together from different Excel sheets 
• How often is invoicing delayed or incomplete due to missing or inaccurate data 

Training and onboarding

• How fast is new staff up and running in your current process?
• What are the associated costs?
• How often do you have to assist or re-train staff to correct and avoid errors

Cost of paperwork and administration

• How much money do you spend on paperwork and printing?
• What would be the (positive) impact of eliminating paper on your ESG initiatives?
  
  

Business development

• Do you currently have objective data at hand to demonstrate service quality and reliability when addressing potential customers?