5 ways digital checklists address and avoid these challenges

1. Less errors with a guided process

Unlike traditional paper-based checklists, digital platforms like Check-it provide structured workflows and step-by-step guidance. For example, they automatically present the correct checklist based on the identification of the ULD or shipment and indicate what actions take (e.g. take a picture of each angle of the ULD). This reduces the risk of missing things or making errors and lowers dependency on experience of staff – a significant win when facing a high staff rotation.

2. Faster escalation and corrective measures with automatic notifications and real-time status visibility

With features like automatic notifications, reports and images, and a real-time clear overview of status and progress, with detailed information per ULD or shipment, stakeholders gain rapid access to crucial information, enabling swift reactions. You can define automatic communication and escalation flows with standard messages, recipient lists, and trigger conditions. For instance, if a BUP exhibits considerable damage, such as rendering it unfit for loading, ground handling agents (GHA) can promptly consult with the forwarder and airline regarding alternative loading options to maximize the reserved aircraft space.

3. Clean and complete data

Digital checklists ensure data integrity even in challenging environmental conditions prevalent at the apron, such as wind, rain, or dirt. Unlike traditional paper-based methods susceptible to smudging or illegible writing, digital platforms like Check-it maintain clean and complete records regardless of external factors. Staff can input information directly into the system using mobile devices or ruggedized tablets. This reduces the risk of errors or omissions and avoids manual data filing (e.g., scanning and mailing) afterward.

4. Visual proof of execution and an audit trail with timestamps

Users can capture images directly within the application associated with specific inspection tasks or items. These images serve as visual documentation, offering evidence of the condition of ULDs or cargo during inspection. For example, during the build-up, to show the weight label is correctly completed and attached, or during loading, to demonstrate cargo is loaded in line with the loadmaster’s instructions or special loads were strapped correctly. Additionally, timestamps are automatically generated and appended to each action or entry, ensuring a precise record of when inspections and tasks were conducted. This is compelling evidence in scenarios where disputes arise, or service levels need to be demonstrated. This facilitates the efficient resolution of claims or inquiries and enhances credibility when attracting new customers.

5. Process control avoiding shortcuts

Structured workflows ensure staff adhere to standardized procedures without skipping essential steps. Validation mechanisms, such as mandatory fields and required inputs (e.g., taking a picture from each angle of the ULD), help enforce compliance with established protocols. A structured, real-time status overview employing color codes and detailed info empowers supervisors to monitor progress in real time and intervene where needed.

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