How AD Handling, part of DSV, digitizes perishables handling with digital checklist app Check-it
AD Handling, part of DSV Group, specializes in handling perishable goods at Brussels Airport's cargo hub. To keep time- and temperature-sensitive cargo moving smoothly and stay compliant with strict food and phytosanitary safety rules, they capture the full handling process digitally with the digital checklist app Check-it. Keeping everyone in the loop, every step of the way.
The challenge
Smooth information exchange between the warehouse, back office, customers, and the Federal Food Safety Agency (FASFC) is key to a high-quality process. Traditionally, that means a lot of manual follow-up and back-and-forth.
The solution
With Check-it, every step of the handling process — arrival registration, temperature control, damage inspection, breakdown, preparing for FASFC inspection, counting, and departure — is now registered digitally.
Warehouse teams use the app on their own phones to run checklists, snap photos (e.g., of temperature checks or damage), and log each step as it happens. Back office and other stakeholders get real-time notifications automatically, so everyone always has a clear view of what's done, what's pending, and the current status. Any shipment can be looked up by AWB number, consignee, or other fields, giving instant answers the moment a question comes in.
Key benefits
Full visibility, every step: everyone sees exactly what's done and what's pending
Faster answers: any shipment status is a quick lookup away, no digging through paperwork
Easy, automated communication: real-time updates and notifications between warehouse, office, and customers cut down phone calls and emails significantly
Smoother coordination with FASFC: "Ready for Inspection" statuses are visible to the agency, so they know exactly when to send agents for checks
Guided teams, fewer questions: everyone knows what's done and what's next; the back office (and sometimes customers directly) get automatic notifications instead of status-check calls
Built to fit the team: fully customizable workflows and checklists per customer, unlimited users and devices, checklists in the users' own language
Easy, complete invoicing: quick checks confirm all items are accounted for before sign-off to invoicing
In their words
Guy Vermeulen, Site Supervisor
"Check-it simplifies communication with our customers due to its transparency. Everything is easily retrievable and you see which phase your shipment currently is in."
Rayan Mordang, Team Leader
"With Check-it, I can easily check that all cargo is scanned correctly, so invoicing goes smoothly. It's convenient that you can just use the app on your phone. When something needs doing, you grab your phone, scan, done."
Oussama Amaskal, Freight Forwarder, Perishables Import
"I am in the office, but with Check-it I have visibility on what is happening in the warehouse without having to bother our colleagues. When a customer has a question, I just enter the reference number, and I see all the information related to that shipment: whether items are missing, its condition, if there's damage... Using Check-it reduces delays, minimizes mistakes, and eliminates phone calls."
Stefano Mangiavillano, Business Support Specialist
"Check-it is a flexible tool that allows us to easily adapt checklists to the needs of our customers."