Changi Airport Community’s Digital Leap

In the panel ‘From Vision to Impact: Changi Airport's Journey in Implementing its Innovative Air Cargo Community System', Jaisey Jip from Changi Airport Group, Boon Kiam Kuah from SATS, Benjamin Ong from Alliance21, Soufiane Daher from McKinsey Company, and our CEO Jean Verheyen shared their experience with implementing slot booking at one of the world’s busiest airports.

Their statements underlined the value of eliminating wait times and getting visibility to plan staff efficiently, the importance of training and change management to ensure adoption, and the value of a unified process to drive efficiency, reduce congestion, and increase predictability of freight pick-up and delivery. The community, including SATS and dnata, and 335 forwarders, is already using Truck Dock Slot Booking for export and will include import in the first half of 2025.

The Power of Airport Community Collaboration

We cannot hide our pride in having any less than four out of five panelists in the ‘Airport ... collaborative success’ panel using our solutions. Geert Aerts from Brussel Airport, James Golding from Heathrow, Jaisey Jip from Changi Airport Group, and Guillaume Crosier from dnata underlined the importance of data, collaboration, change management, and digitalization to continue to deliver the industry’s unique values of speed and reliability:

• ‘Collaboration is key to success.’ - Geert Aerts, Brussels Airport
• ‘We have to become a digital service provider and data-driven organization’ - Guillaume Crozier, dnata
• ‘Speed and reliability are key for air cargo. For this, we need flexibility, control, and visibility.’ - Jaisey Jip, Changi Airport Group
• We have a story to tell about the importance and value cargo brings to the economy.’ James

It was great to hear Emir Pineda comment that Miami International Airport is also set to drive efficiency through digitalization, as ‘Change has to happen now; it is crucial to surviving.’

The Human Side of Technology

In another engaging panel on technology and people, our CCO Lionel van der Walt, together with Diogo Elias from Avianca,  Mammen Tharakan from KSIA, and Gregory Maloney from Florida International University, emphasized that technology adoption is not just about systems but also about people and change management. Technology upscales jobs, but people should be involved early on when adopting technology to drive its adoption.

 ACF 2024 reinforced our commitment to helping the air cargo industry embrace technology that fosters collaboration, efficiency, and innovation. Thank you to everyone who joined us in Miami and is embracing digitalization to shape the future of air cargo.